Shipping & Return Policy
Your satisfaction is guaranteed with our products.
In store purchases may be returned or exchanged within 30 days if they are in their original condition (unworn, unwashed, and the tag is attached in the same manner it was purchased) with a receipt.
- All cash returns or exchanges must have a receipt.
Online purchases may be returned or exchanged within 14 days if they are in their original condition (unworn, unwashed, and the tag is attached in the same manner it was when purchased).
- Shipping is non-refundable.
To exchange/return an online purchase:
- Email us at firstname.lastname@example.org to notify us of the exchange or return with the new item you'd like instead.
- We will ship you a return shipping label and shipping bag to return the unwanted merchandise when we ship your new item to you.
- For returns, refunds will not be issued until we receive the merchandise back, and will be credited back to their original method of payment, if all return policy requirements are met.
Any online returns may be shipped to:
Branding Iron Custom Goods
210 N Main St
Conroe, Tx 77301
We are not responsible for lost packages. All of our packages are tracked through USPS. Once the shipping status of the package notates "Delivered", we reserve the right to refuse any refund for any lost packages.